Hotel Security
Keep your hotel or chain secure & make your guests feel safe.
Whether you’re looking for security for an independent hotel or hotel chain, we can support.
Our security services are designed for hotels of all styles. Our trained staff provide safety and reassurance to your guests, and act as a deterrent for unwanted visitors.
We establish a rapid response protocol, ensuring that any unruly behaviour is dealt with professionally and promptly.
We will learn about your unique security needs.
This allows us to cater our premium security service to your unique needs, making sure you’re matched with the ideal security operatives who will meet your requirements.
Security services for hotels
Manned Security
Our trained security personnel will be present on your site, providing physical security and surveillance.
Front of House/Concierge
Say goodbye to mucky, stained windows! We keep your windows sparkling.
Reception
Our reception staff are trained to manage access control, handle inquiries, and maintain security protocols.
Key Holding
We can hold spare keys or access codes to your property on your behalf, allowing us to act quickly in the event of a security breach.
Mobile Patrols
Our mobile patrol services involve our security personnel conducting regular patrols of an area or property in designated vehicles or on foot.
Who we work with
We work at a broad range of hotels, offering security to organisations in and around Birmingham.
If you’d like to learn more about our hotel security services, don’t hesitate to speak to our friendly team today.
Independent hotels
As an independent hotel, your reputation is paramount. Our security services ensure you have a good reputation for keeping guests safe and happy.
Hotel chains
Finding great security staff to work across multiple locations can be difficult. No matter how widespread your hotel chain is, we can provide the security staff you need.
Frequently Asked Questions
Does the size of my hotel affect the amount of security provided?
Yes, the size of your hotel can affect the amount of security provided.
Larger hotels typically have more guests, staff, and assets to protect, which increases the need for security personnel and technology. At Absolute Security, we tailor our approach based on the specific needs of each hotel, no matter if you operate a small boutique or a large chain.
For larger hotels, we may recommend additional security measures, such as mobile security, front of house, manned guards and key holding. However, smaller hotels also require tailored solutions to ensure the safety of guests and staff without compromising on quality.
Absolute Security provide scalable services to suit hotels of any size, ensuring comprehensive protection at all levels.
Does your security include overnight coverage?
Yes, our security services at Absolute Security include comprehensive overnight coverage.
We understand that hotels and other facilities require round-the-clock protection, especially during nighttime when the risk of unauthorised access and other security issues can increase. Our highly trained security personnel are available to monitor and secure your premises throughout the night (this can be either mobile or manned security), ensuring a safe and secure environment for your guests and staff.
All of our security services will be tailored to your hotel’s unique requirements.
What roles can security guards have in hospitality?
Security guards play several important roles in the hospitality industry, ensuring the safety and security of guests, staff, and property. At Absolute Security, our hotel security services focus on a variety of key responsibilities:
1. Access control: Security guards manage entrances, ensuring that only authorised personnel and guests can enter specific areas, helping to prevent unauthorised access.
2. Patrolling: Regular patrols of hotel grounds, corridors, and parking areas deter potential criminal activity and ensure guest safety.
3. Crisis management: In the event of emergencies, such as fires or medical situations, security guards are trained to manage evacuation procedures, assist guests, and work with emergency services.
4. Customer service: Security guards also often assist guests with directions and general enquiries, providing a reassuring presence and adding to the overall guest experience.
5. Loss prevention: We monitor areas prone to theft, such as lobbies and luggage storage areas. This helps prevent losses and means we can respond to incidents involving misplaced or stolen property quickly and efficiently.
6. Overnight security: Security is essential during night hours when hotel staff and guests are most vulnerable. Guards provide a constant watch, especially in areas like parking lots and exterior entrances.
7. Monitoring surveillance: Guards monitor CCTV cameras and other surveillance systems to detect and respond to suspicious activity in real-time.
Each of these roles ensures that guests and staff feel safe and that the hotel environment remains secure and comfortable at all times.
How does a hotel concierge aid security?
A hotel concierge plays a key role in enhancing security by serving as the first point of contact for guests. This allows them to monitor who enters and leaves the hotel.
They work closely with security personnel, identifying potential threats or suspicious behaviour and ensuring that security protocols are followed. Additionally, the concierge can assist in emergency situations by directing guests to safety, providing crucial information to security staff, and helping enforce access control, particularly in restricted areas of the hotel. Their familiarity with guests and surroundings makes them an essential asset in maintaining a secure environment.
At Absolute Security, we offer a front-of-house service, providing personable, professional concierge staff for your hotel.
How do hotel key holders aid security?
Hotel key holders play a crucial role in maintaining security at hotels. By managing and controlling access to rooms and secure areas, they help prevent unauthorised entry, theft, and other security risks. Hotel key holders work closely with security teams, ensuring only authorised personnel and guests have access to designated areas.
They can also assist in emergency situations by providing rapid access to locked areas, aiding security guards in maintaining a safe environment for both guests and staff. Key holders act as an essential first line of defence in a hotel’s overall security strategy, contributing to a secure and well-regulated environment.
Whether it’s a major international event or a community sports day, Absolute Security offer tailored solutions to safeguard all aspects of your event, ensuring it runs smoothly and securely.
What training do hotel security staff receive?
Hotel security staff at Absolute Security undergo comprehensive SIA training to ensure they are fully equipped to handle a variety of safety and security challenges. Their training typically includes:
1. Security protocols and SIA procedures: Staff are trained in hotel-specific security measures, including access control, surveillance monitoring, and emergency response plans.
2. First aid: Many hotel security personnel are trained in basic first aid, ensuring they can provide immediate assistance in medical emergencies.
3. Fire safety and evacuation procedures: Hotel security staff are trained to respond to fire alarms, assist with evacuations, and ensure guests’ safety during emergencies.
4. Customer service: Since hotel security staff often interact with guests, they receive training in providing excellent customer service, ensuring a safe yet welcoming environment.
5. Legal compliance: They are instructed on the relevant legal aspects of security work, ensuring they act within the bounds of local laws and hotel policies.
